Support
Write to us at contact@riseva.fr. We answer in English or French.
What to include
- The tool’s name and version, shown on chrome://extensions.
- What you did, what you expected, and what happened instead.
- Your Chrome version, shown on chrome://version.
Please don’t send files or personal data we don’t need to answer.
Licenses and billing
The Lemon Squeezy customer portal has your receipts and invoices, and is where you cancel a monthly subscription or change its payment method, even after removing the extension or from another browser. The link is also in your receipt e-mail and in the extension, under Settings, License, Manage billing. For anything else, write to us.
Removing a tool
Remove an extension from chrome://extensions. The settings and data it stored in Chrome are deleted with it, including your snippets, highlights, notes or recordings: export or download what you want to keep first. A one-time purchase has nothing to cancel; a monthly subscription is not cancelled by removing the tool: cancel it in the customer portal.